Question 1

How do I book a lab test?

Accepted Answer

You can book a lab test through our website by searching for your desired test, selecting a preferred date and time, and completing the booking form. We also offer booking via WhatsApp and phone.

Question 2

Can I book tests for someone else?

Accepted Answer

Yes, you can book tests for family members or anyone else. Simply provide their details in the patient information section during booking.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance. However, same-day appointments may be available depending on the lab's schedule.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel your appointment up to 4 hours before the scheduled time. Contact our support team for assistance.

Question 5

How long does it take to get results?

Accepted Answer

Most test results are available within 24-48 hours. Some specialized tests may take 3-5 business days. You'll be notified when your results are ready.

Question 6

How do I access my test results?

Accepted Answer

Test results are delivered digitally to your registered email address. You can also access them through our platform by logging into your account.

Question 7

Are the test results confidential?

Accepted Answer

Absolutely. We follow strict data protection protocols and comply with UAE healthcare regulations. Your results are only shared with you and your designated healthcare provider.

Question 8

Can I share my results with my doctor?

Accepted Answer

Yes, you can easily share your digital results with your healthcare provider via email or by downloading the PDF report.

Question 9

What are the payment options?

Accepted Answer

We accept credit/debit cards, bank transfers, and cash on delivery for home collection services. All prices are in AED and include VAT.

Question 10

Are there any hidden charges?

Accepted Answer

No, the price you see is the price you pay. There are no hidden charges. Home collection may have a small additional fee which is clearly displayed.

Question 11

Do you offer package discounts?

Accepted Answer

Yes, we offer various health packages at discounted rates. Check our packages section for current offers and bundled test options.

Question 12

Is there a refund policy?

Accepted Answer

Yes, if you cancel before sample collection, you'll receive a full refund. Partial refunds are available in certain circumstances. Contact support for details.

Question 13

Do I need to fast before my test?

Accepted Answer

Fasting requirements vary by test. Most blood glucose and lipid panel tests require 8-12 hours of fasting. Specific instructions are provided when you book.

Question 14

Can I take my medications before the test?

Accepted Answer

In most cases, you should continue taking prescribed medications unless specifically advised otherwise by your doctor. Always inform the phlebotomist about your medications.

Question 15

What should I bring to my appointment?

Accepted Answer

Bring a valid ID (Emirates ID or passport), your booking confirmation, and any relevant medical records or doctor's referral if applicable.

Question 16

Is home collection available for all tests?

Accepted Answer

Home collection is available for most blood tests and urine tests. Some specialized tests may require you to visit a lab facility. Check the test details for availability.

Question 17

Are the labs accredited?

Accepted Answer

Yes, all our partner laboratories are accredited by relevant authorities including CAP (College of American Pathologists) and meet UAE Ministry of Health standards.

Question 18

How accurate are the test results?

Accepted Answer

Our partner labs use state-of-the-art equipment and follow strict quality control protocols. All results undergo multiple verification steps to ensure accuracy.

Question 19

Who performs the sample collection?

Accepted Answer

All samples are collected by licensed and trained phlebotomists who follow proper protocols for safe and hygienic sample collection.

Question 20

What happens if there's an issue with my sample?

Accepted Answer

In the rare event of a sample issue, we'll contact you immediately and arrange a free re-collection at your convenience. Your health and satisfaction are our priority.

Frequently Asked Questions

Booking & Appointments

Test Results & Reports

Pricing & Payments

Test Preparation

Quality & Accreditation

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